NN/g UX Podcast
Nielsen Norman Group
The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com
Categorias: Tecnologia
Ouvir o último episódio:
Product-centric design can be an efficient way to design interfaces, but it can often lead to disjointed and poorly optimized customer journey experiences. Kim Flaherty shares her recent research into journey-centric design, and insights on how a journey-centric design practice can help organizations overcome product-centric challenges.
Report: Architecting a Journey Management Practice
Learn more about Kim:
NN/g Resources about Journey Management:
The 3 Competencies of Journey Management (5-min video)
Journey Management vs. Service Design (4-min video)
The Practice of Customer-Journey Management (free article)
Customer Journeys and Omnichannel UX (free article)
Journey Mapping to Understand Customer Needs (UX Certification course)
Customer-Journey Management (UX Certification course)
Episódios anteriores
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46 - Bonus: Journey-Centric Design: The Evolution of UX Design Operations (feat. Kim Flaherty, NN/g)Fri, 25 Oct 2024
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45 - 43. Responsible AI (feat. Paige Lord, Sr. Product Marketing Manager at GitHub)Fri, 11 Oct 2024
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44 - 42. Icons that Work (feat Kate Kaplan, Insights Architect @ NN/g)Fri, 13 Sep 2024
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43 - 41. UX Accessibility and Designing for Neurodiversity (feat. Stéphanie Walter)Fri, 23 Aug 2024
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42 - 40. Managing Priorities (feat. Harry Max, author and managing partner at Peak Priorities LLC)Fri, 19 Jul 2024
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41 - 39. Cross-Cultural UX Research (feat. Feifei Liu, International UX Researcher)Fri, 10 May 2024
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40 - 38. User Interviews (feat. Steve Portigal, Research Consultant and Author)Thu, 11 Apr 2024
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39 - Bonus Episode: Design’s Role as AI Expands (Feat. Don Norman and Sarah Gibbons, VP at NN/g)Thu, 28 Mar 2024
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38 - 37. XR: Improving Learning OutcomesFri, 01 Mar 2024
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37 - 36. AI & UX: Innovations, Challenges, and ImpactFri, 16 Feb 2024
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36 - 35. Wireframing & Prototyping (feat. Leon Barnard, Content Manager, Balsamiq)Fri, 02 Feb 2024
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35 - 34. Data-Driven Decision-Making and Intranet Design (feat. Christian Knoebel and Charlie Kreitzberg, Princeton University)Fri, 05 Jan 2024
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34 - 33. Tracking UX Progress with Metrics (feat. Dr. John Pagonis, UXMC, Qualitative and Quantitative Researcher)Mon, 04 Dec 2023
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33 - Quick Update: Episodes Now On YouTube!Fri, 13 Oct 2023
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32 - 32. Conducting Research with Employees (feat. Angie Li, UXMC, Senior Manager of Product Design at Asurion)Fri, 08 Sep 2023
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31 - 31. Service Design 101 (feat. Thomas Wilson, UXMC, Senior Principal Service Designer & Strategist)Fri, 11 Aug 2023
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30 - 30. Stakeholder Relationships (feat. Sarah Gibbons, Vice President at NN/g)Fri, 07 Jul 2023
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29 - 29. UX Mentorship (feat. Tim Neusesser, UX Specialist at NN/g, and Travis Grawey, Director of Product Design at OfficeSpace)Fri, 02 Jun 2023
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28 - 28. Games User Research (feat. Steve Bromley, author and games user researcher)Fri, 05 May 2023
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27 - 27. Customer Journey Management (feat. Kim Salazar, Sr. UX Specialist at NN/g and Jochem van der Veer, CEO/Co-Founder of TheyDo)Sat, 08 Apr 2023
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26 - 26. The Evolution of UX (feat. Dr. Jakob Nielsen, Co-Founder & Principal, NN/g)Fri, 03 Mar 2023
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25 - 25. Discount Usability: Expert Reviews and Heuristic Evaluations (feat. Evan Sunwall, UX Specialist, NNg)Fri, 03 Feb 2023
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24 - 24. Artificial Intelligence: What Is It? What Is It Not? (feat. Susan Farrell, Principal UX Researcher at mmhmm.app)Fri, 06 Jan 2023
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23 - 23. Building Better Products with a Better Mindset (feat. Ryan Hudson-Peralta, Principal Experience Designer at Rocket Homes)Fri, 30 Sep 2022
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22 - 22. UX, Big Data, and Artificial Intelligence (feat. Kenya Oduor, Ph.D., founder of Lean Geeks)Fri, 12 Aug 2022
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21 - 21. Making Your Visual Designs Work Harder For You (feat. Kelley Gordon, Digital Design Lead at NN/g)Fri, 03 Jun 2022
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20 - 20. What Makes a "Good" UX Professional?Tue, 19 Apr 2022
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19 - 19. Designing a UX Career (feat. Sarah Doody, Founder of the Career Strategy Lab)Fri, 18 Mar 2022
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18 - 18. Presenting UX Work in a Compelling Way (feat. David Glazier, Senior Staff UX Designer at Illumina)Fri, 04 Feb 2022
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17 - 17. User Research Trends: What's Changed and What Hasn't (feat. Erin May and JH Forster, hosts of Awkward Silences)Fri, 07 Jan 2022
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16 - 16. What's up with DesignOps? (feat. Kate Kaplan, Insights Architect at NN/g)Mon, 13 Dec 2021
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15 - 15. The Metaverse, Blockchain, and UX (feat. Geoff Robertson, Founder & UX Specialist at Chockablock)Mon, 08 Nov 2021
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14 - 14. Keeping Product Visions User-Centered (feat. Anna Kaley, UX Specialist at NN/g)Thu, 14 Oct 2021
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13 - 13. Special Edition: What's the "UX hill" you would die on?Fri, 08 Oct 2021
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12 - 12. ResearchOps (feat. Kara Pernice, Sr. VP at NN/g)Fri, 02 Jul 2021
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11 - 11. Solo UX: How to Be a One-Person UX Team (feat. Garrett Goldfield, UX Specialist at NN/g)Fri, 04 Jun 2021
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10 - 10. On Delight, Emotion, and UX - Flipping the Script with UX Specialists Therese Fessenden & Rachel KrauseFri, 07 May 2021
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9 - 9. You Are Not the User: How the the False Consensus Effect Can Lead Good Design Astray (feat. Alita Joyce, UX Specialist at NN/g)Fri, 02 Apr 2021
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8 - 8. Thinking Beyond Interactions: Omnichannel Experiences and CX (feat. Kim Salazar, Sr. UX Specialist at NN/g)Fri, 05 Mar 2021
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7 - 7. Lessen Digital Misery with Complex Apps (feat. Page Laubheimer, Sr. UX Specialist at NN/g)Fri, 05 Feb 2021
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6 - 6. Ethics in UX (feat. Maria Rosala, UX Specialist at NN/g)Fri, 01 Jan 2021
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5 - 5. ROI: The Business Value of UX (feat. Kate Moran, Sr. UX Specialist at NN/g)Fri, 04 Dec 2020
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4 - 4. Creativity During a Crisis (feat. Aurora Harley, Sr. UX Specialist at NN/g)Fri, 06 Nov 2020
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3 - 3. UX Careers: Growing in (and out of) Your Current Role (feat. Rachel Krause, UX Specialist at NN/g)Fri, 09 Oct 2020
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2 - 2. Empathy, Adaptability, and Design (feat. Sarah Gibbons, Chief Designer at NN/g)Fri, 04 Sep 2020
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1 - 1. What is UX, anyway? (feat. Dr. Jakob Nielsen, the usability guru)Mon, 10 Aug 2020
